Curbside FAQs

Will I be notified of when my hold is ready to pick up?
You will be notified by call, text, or email when item is ready for pick-up. Please check your online account or contact the library to check your hold status or if you would like to change your preferred contact method.

Can items from other libraries be sent to Muskego Public Library?
Yes, you can place a hold on items from other libraries in our system.

I do not live in the City of Muskego but I have a Bridges Library System card.  Will you still let me do curbside pickup at your Library?  

Yes! You will need to place a hold and make sure that the pickup branch is Muskego.

When are my items due?
The loan period for books, music CDs, and audiobooks is 3 weeks. The loan period for DVDs, video games, and hotspots is 7 days. If you have any questions about when your items are due please check your online account, email the Library at, or call us at 262-971-2100.

How long will you hold my items?
We will hold items for 7 days.

How often may I use curbside services?
There are no limits at this time but we try and ensure access for as many different people as possible. Consider using 1 pickup for multiple items if possible.

Can I pick up a hold for someone else?
You may pick up a hold for someone else, but you will need to bring their library card with you for identification.

Can you put my items in my car?
Our contactless system has been designed to follow social distancing guidelines, and to minimize risk to library staff and patrons. Please let us know if you require an accessibility accommodation by calling 262-971-2100 to see how we can help you.

I don’t have my library card with me. Can I still pick up my holds?
We will also accept a photo ID, like a driver’s license or a state-issued ID.

My library card is expired. Can I renew it?
Contact the library to get your card renewed. Cards must be renewed before you can pick up holds.

My card is blocked. Can I still pick up my holds?
You will need to resolve the block on your card before you may use curbside services.  Please contact the Library to learn more about how to resolve the block.

I don’t have a library card. How do I get one?
You can apply for a virtual library card online and immediately gain access to all of our electronic resources. You may also come in to the library to get a physical library card which will allow you to use our curbside services.

I don’t remember my password. Can you help me?
You can reset your password online, or by calling the library at (262) 971-2100 or emailing Please do not ask for password assistance while picking up holds through curbside delivery.

How long will you offer this service?
We will continue curbside temporarily as we assess public health conditions. Long term we will not be able to sustain the program due to building logistics and staff time that will need to be redirected to other patron services.