Curbside FAQs

Will I be notified of when my hold is ready to pick up?
You will be notified by call, text, or email when item is ready for pick-up. Please check your online account or contact the library to check your hold status or if you would like to change your preferred contact method.

Can items from other libraries be sent to Muskego Public Library?
Yes, you can place a hold on items from other libraries in our system.

I do not live in the City of Muskego but I have a Bridges Library System card.  Will you still let me do curbside pickup at your Library?  

Yes! You will need to place a hold and make sure that the pickup branch is Muskego.

When are my items due?
The loan period for books, music CDs, and audiobooks is 3 weeks. The loan period for DVDs, video games, and hotspots is 7 days. If you have any questions about when your items are due please check your online account, email the Library at reference@cityofmuskego.org, or call us at 262-971-2100.

How long will you hold my items?
We will hold items for 7 days.

How often may I use curbside services?
There are no limits at this time but we try and ensure access for as many different people as possible. Consider using 1 pickup for multiple items if possible.

Can I pick up a hold for someone else?
You may pick up a hold for someone else, but you will need to bring their library card with you for identification.

Can you put my items in my car?
Our contactless system has been designed to follow social distancing guidelines, and to minimize risk to library staff and patrons. You must remain in your car with the windows rolled up.  Staff will verify your library card through the closed window and leave the items on the ground near your driver’s side door.  After the staff member has reentered the building you may open the door and retrieve the items. If you require accessibility accommodations, please call us at 262-971-2100 to see how we can help you.

Are Library materials safe to use?
Unfortunately, we cannot be certain Library items are 100% virus-free. However, we are following CDC recommendations and we are taking precautions to prevent cross-contamination. Library materials are quarantined for a minimum 72 hours before being re-shelved, and we are following social distancing guidelines in the building as well as limiting the number of staff present. All materials are handled by staff with masks.

I don’t have my library card with me. Can I still pick up my holds?
We will also accept a photo ID, like a driver’s license or a state-issued ID.

My library card is expired. Can I renew it?
Contact the library to get your card renewed. Cards must be renewed before you can pick up holds.

My card is blocked. Can I still pick up my holds?
You will need to resolve the block on your card before you may use curbside services.  Please contact the Library to learn more about how to resolve the block.

I don’t have a library card. How do I get one?
You can apply for a virtual library card online and immediately gain access to all of our electronic resources. You may also make an appointment to register for a physical library card which will allow you to use our curbside services.

I don’t remember my password. Can you help me?
You can reset your password online, or by calling the library at (262) 971-2100 or emailing reference@cityofmuskego.org. Please do not ask for password assistance while picking up holds.

I tried to call the Library. Why did no one picked up?
We are sorry we couldn’t pick up! We are operating with minimal staffing and may have been on the line with another patron.  Please call back to place your request or email your request to reference@cityofmuskego.org. You may also place your hold online. Click here for details.

How long will you offer this service?
We will continue curbside temporarily as we assess public health conditions. Long term we will not be able to sustain the program due to building logistics and staff time that will need to be redirected to other patron services.