Curbside Pickup

Thank you for your interest in curbside pickup! We appreciate you patience while we learn how to best provide this service to our community. 

Hours

  • Monday-Thursday 10am-6pm
  • Friday & Saturday 9am-4:30pm 

Guidelines

  • Curbside service is now available.
  • You must present the library card the hold was placed on to check out items. 
  • Cards must be in good standing in order to borrow materials. Cards blocked due to fines ($10 or more) or expired registrations must have the block resolved before you may use curbside services.
  • Virtual library cards created online are only for electronic materials and will not be accepted.
  • Holds can only be filled for items from any library in the Bridges Library System.
  • You will be notified when your items are ready for pick up and may arrive during our available pick up times.
  • We are not able to accommodate drive-up requests for holds.
  • The outdoor book drop is open. Do not attempt to return items by giving them to a staff member during your curbside appointment or leaving them outside of the library.

Step One - Placing Holds

Holds can be placed by phone at (262) 971-2100, by emailing reference@cityofmuskego.org, or online though the library catalog.

To place a hold through the catalog:

  1. Log in to your library account.
  2. Search for items in the "Quick Library Search" box. The default "Muskego PL Items Only" in "Limit by" field means you will see only items owned by the Muskego library. You can change this by changing the "Limit by" field to select items at other libraries, or to limit your search by type of material.
  3. If an item is not available at our library, the record will show "Copies available at Muskego: 0 (of 1)".
  4. Click "PLACE A HOLD" next to your chosen item.
  5. Choose Muskego Public Library as "Pickup library".
  6. Click "Submit Request".
  7. Continue selecting items and placing holds.
  8. Verify all holds are correct by clicking "My Account" and then "Holds".

Step Two - Picking Up Items

  • After your hold has been placed, you will get an automated call, text, or email when the item is ready for pickup.
  • You may arrive at any point during our open hours.
  • Select a curbside parking spot (designated with a sign).
  • Stay in your car with the windows rolled up the entire time. 
  • When you arrive, call the library and a staff member will bring your items out to you.
  • You will be asked to show your library card through your closed car window.
  • Staff will then leave your items in a bag on the ground near your driver’s side.
  • Once the staff member has reentered the building you can retrieve your items.

Safe Steps for our Patrons and Staff

  • Library staff will bring items curbside in masks.
  • Items returned to the Library will be quarantined for at least 72 hours before being reshelved.
  • If you have illness symptoms, please wait to come pickup items until you are symptom free for 14 days. Contact the library about suspending your holds so you don’t lose your place in the holds queue. 
  • Every effort has been made to handle materials safely.  If you would prefer to quarantine the items once you get home, please do!

Frequently Asked Questions

Didn’t find what you were looking for? Check out our Curbside FAQs to learn more about this service.

Accessibility

The Library is committed to ensuring that our programs and services are accessible to everyone. If you have any questions or suggestions regarding accessibility please contact us, as we are continually striving to improve our library experience for all visitors.